Kemper Player - Kemper gives away Morphing for FREE

GuitarBilly74 said:
Being a beta tester is not a right associated with a purchase. Its a privilege companies extended to some of their users.
Beta testers get to see/hear products before they're out. I don't think it's unreasonable for a company to expect their beta testers not to be publicly praising/associating with competitors.
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Um, why not? Being a beta tester does not make you a sponsored artist nor a spokesperson for a company. You're just there to help test new hardware/firmware, and report back your findings.

Sigh. Ultimately it all depends on the agreement terms between beta testers and Kemper, but rest assured, dumping testers just because they mention using other products as well is not common behavior for the industry AFAIK.
 
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GuitarBilly74 said:
Being a beta tester is not a right associated with a purchase. Its a privilege companies extended to some of their users.
Beta testers get to see/hear products before they're out. I don't think it's unreasonable for a company to expect their beta testers not to be publicly praising/associating with competitors.
Click to expand...
Beta testing is not a privilege. Beta testing is being able to use the latest features first in exchange for reporting bugs you find while using it. Basically you are doing free testing work for the company, and in exchange they have a wider pool of users who might find edge case bugs etc.

It should not matter if you are using competing products as well.

A reasonable reason to boot you off the beta team would be for example if you publicly post all new features coming in the next version, or reveal how the team is struggling to fix some pesky bugs or stuff like that, things that could harm the company.
 
laxu said:
Beta testing is not a privilege. Beta testing is being able to use the latest features first in exchange for reporting bugs you find while using it. Basically you are doing free testing work for the company, and in exchange they have a wider pool of users who might find edge case bugs etc.

It should not matter if you are using competing products as well.

A reasonable reason to boot you off the beta team would be for example if you publicly post all new features coming in the next version, or reveal how the team is struggling to fix some pesky bugs or stuff like that, things that could harm the company.
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It's rarely "free work". . You often get to keep what you're testing, which is payment/compensation for your feedback.

The point I was making is that there is no "customer rights" when it comes to beta testing. No one is entitled to be a beta tester. What they took from the guy is something 99.9999% of their full paying customers never had to begin with, aka a privilege.
 
Slagging off the company you’re beta testing or sharing inside info is fair play to be booted. But using different devices? Yikes. Not even booted with a courtesy thanks but no thanks message A shadow booting that needed to be queried and clarified. A super not good way to go about things from the beta team
 
GuitarBilly74 said:
It's rarely "free work". . You often get to keep what you're testing, which is payment/compensation for your feedback.

The point I was making is that there is no "customer rights" when it comes to beta testing. No one is entitled to be a beta tester. What they took from the guy is something 99.9999% of their full paying customers never had to begin with, aka a privilege.
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You are mistaking two things. Beta testing is typically just testing software on hardware you bought with your own money. It's not the same thing as e.g YouTubers getting sent gear before official release to make promo videos etc. and getting to keep it as payment for making that content.

I still say it's not a privilege, it's a contract between two parties. One agrees to become a beta tester, and the company states the rules of what it means to be one. Often it's simple stuff like "don't talk about beta features in public". I really doubt Kemper includes "don't use competing products" and it's more of an unsaid, one sided rule.
 
laxu said:
You are mistaking two things. Beta testing is typically just testing software on hardware you bought with your own money. It's not the same thing as e.g YouTubers getting sent gear before official release to make promo videos etc.

I still say it's not a privilege, it's a contract between two parties. One agrees to become a beta tester, and the company states the rules of what it means to be one. Often it's simple stuff like "don't talk about beta features in public". I really doubt Kemper includes "don't use competing products" and it's more of an unsaid, one sided rule.
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I worked for a modeling company for 6 years (nor Kemper) . We sent both software and hardware to beta testers.
 
GuitarBilly74 said:
I worked for a modeling company for 6 years (nor Kemper) . We sent both software and hardware to beta testers.
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Then it is a different thing.

I'm sure Orvillain was not sent a Kemper product in exchange for beta testing, but it was exactly just the "get to use the new features early" type deal. I've been on some beta teams like that too and the gear was something I paid for myself.
 
GuitarBilly74 said:
I will make sure to like/subscribe and ring the bell on yet another brilliant hot take from you.

Was he booted for using another product? Or for saying online he was moving to another product ? Read the email. Ask an adult for help if you're bad at reading comprehension.
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Being a boomer isn't about age, its a state of mind and you come across as a certified boomer. Not sure why (me, and other) people posting guitar videos to the internet offends you so much but time and time again here we are.

Orv is a pretty trusted character around here. Between his take on things plus the email screenshots it seems to be pretty straightforward that he got booted from the beta team with no communication. The wording is in broken English so it's hard to dissect word for word but again it just seems like he possibly posted somewhere that he got a new [insert product] and for some reason that instantly invalidates his ability to beta test?
"You are sharing in the net that you are in the move to another product"

I dunno how you conducted business in 1989 but that kind of thing is a bad way to do things (because here we are years later still talking about it). All that needed to happen is the beta team reach out to him and explain why they dont feel comfortable with him (for some reason), or at least a warning or some kind of discussion. If he's been spending his free time giving them feedback on betas its kind of a slap in the face to have someone bottom out the relationship like that on you.
 
GuitarBilly74 said:
Being a beta tester is not a right associated with a purchase. Its a privilege companies extended to some of their users.
Beta testers get to see/hear products before they're out. I don't think it's unreasonable for a company to expect their beta testers not to be publicly praising/associating with competitors.
Click to expand...
I've run beta teams for the last 17 years. We do not and never have tried to restrict our beta testers from using equipment from the competition, or being praise worthy about the competition.

I'm on the beta team for another BIG modeller (lots of people here use one!!) and there is nothing in the agreement that relates to restricting my speech or purchasing power.

It is completely and thoroughly unreasonable for a company to expect to control beta testers like that. Beta testers are unpaid. They are not employee's. The company has no remit to do what you suggest.
 
GuitarBilly74 said:
It's rarely "free work". . You often get to keep what you're testing, which is payment/compensation for your feedback.
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Sometimes you're not allowed to sell it on. Sometimes you get a PP or MP unit, which are not the same as the final released versions. Sometimes you get something that is a different hardware spec.

Keeping whatever you're testing is often performance based. If you don't report bugs, you often have to give the thing back - particularly if it is a hardware product.

It is not accurate to describe it as payment or compensation. It simply isn't.
 
Orvillain said:
Sometimes you're not allowed to sell it on. Sometimes you get a PP or MP unit, which are not the same as the final released versions. Sometimes you get something that is a different hardware spec.

Keeping whatever you're testing is often performance based. If you don't report bugs, you often have to give the thing back - particularly if it is a hardware product.

It is not accurate to describe it as payment or compensation. It simply isn't.
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Well that's still compensation. Most compensation is performance based.

But I'll side with you over kemper any way. So I MIGHT NEVER BUY A KEMPER PRODUCT AGAIN, THIS IS UNNACEPTABLE.
 
GuitarBilly74 said:
Meh, YT is fun. I just don't like you.
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At least he's honest

Talking About Me Mind Games GIF
 
There is one aspect where being an alpha tester can be seen as kind of privilege. You get to feed into the direction of the product; at least notionally. I've definitely tweaked features and workflow based on alpha tester feedback.

By the time a product gets to beta testing, most of that stuff is locked in place, and all of your requests go into a queue. Usually the product team has already decided the next year or two's worth of work up front.
 
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