SKU
Roadie
- Messages
- 845
Well said. IMO people are fed up with the ass-kissing that goes on in other places and when they taste blood it's an "A-ha, got you know!" moment so they go to the other extremeCivility and decency aren’t hard things to have control over. I’m not backing down on the idea that calling company reps “C*nts” because you don’t like the answers is the wrong way to handle things, particularly if you’re looking for resolution to an issue. I’ve been in customer service my entire working life, the first thing that happens when someone approaches with with hostility over an issue is I go into robot mode, because the hostility does nothing to fix the issue and only works to sever a working relationship. If I react to that, I’m not reacting to the issue itself.
@atomicamps looking at you