Tonex, ended up sucking for me.

[riffy]

I sold my tonex pedal today. It ended up sucking for me. IK support, was worthless for me. No answers back for a software problem I was having. I had sought to update to the newest version. The software reverted to the CS version from the Max version.

No matter what I did, I could not get Max back. After 4 days of no support answers, I sold the unit. Piss poor service.

 

[ian_dissonance]

IK customer service sucks ass.

 

[JiveTurkey]

 

[SKU]

Git gud rather than needing support.

 

[norminal]

Yeah, I’m going to refrain from expressing option on this one… y’all know how I feel about those gunts.

 

[Warmart]

Did the same last year, nothing but a mess - same deal with support (useless). No more money from me.

 

[Orvillain]

I'm defo not gonna get the hardware, and I'm not interested in Max either. I've got my 10 or 15 captures, and I use them on desktop and that's about it!

 

[namathan_zirwir]

also did not like it. at all. I don't understand any of the hype around it.

 

[Orvillain]

also did not like it. at all. I don't understand any of the hype around it.

It is significantly more accurate than the Kemper and QC.

 

[dean701]

still have my tonex software but let go of the pedal. If they come out with an all-in-one effects unit with proper effects loop and xlr outs then I'd be interested. I think the tonex software sounds great and it's very accurate. Not a fan of their support model but that seems to be the way the world is going unfortunately. all web service is awful. I still have the axe i/o and arc studio and no qualms with those.

 

[Sascha Franck]

Potentially great product rendered into an epic fail = IKMM in a nutshell.

Defenitely not their first "attempt".

 

[SKU]

I use the Tonex pedal simply as an amp block. You connect the USB cable, load the model, remove the USB cable and play. Why do people have such a hard time using this simple device.

 

[JiveTurkey]

I wish they would enable the hidden clock radio mode they've been hiding all this time

 

[dean701]

I use the Tonex pedal simply as an amp block. You connect the USB cable, load the model, remove the USB cable and play. Why do people have such a hard time using this simple device.

Yep. For those that use pedal boards, it's very effective.

 

[Whizzinby]

The launch software and some curious device UI choices betrayed it, sounds werent the problem for me.

 

[Devin]

Tonex sounds like it would be some sort of cleaning chemical or some shit

 

[pipelineaudio]

What are the pedal alternatives to this thing right now? Anything small? Seems like there was some sort of Mooer thing, and I thought maybe NAM was on a pedal now?

 

[riffy]

I was using it as a pedal board only unit. Did three gigs with it that way as my amp. It worked perfectly. Had one overdrive in front, and one delay behind it. I put it into a DI box and direct to board. It sounded great. I had a monitor in front of me with only my guitar, and the vocals, much lower than my guitar. Perfect.

The problem was, when I went to update the software, it changed me from Max back to Tonex CS. The amps I use, were deleted from the pedal, as well as in the software itself.

I got absolutely no help from support. I still have not even received a reply at all. That was the problem I had. Yes it was a pain in the butt sometimes with the software alone, but I was willing to put up with that for the sounds I was getting. When I lost those sounds, it was useless to me.

 

[dean701]

I was using it as a pedal board only unit. Did three gigs with it that way as my amp. It worked perfectly. Had one overdrive in front, and one delay behind it. I put it into a DI box and direct to board. It sounded great. I had a monitor in front of me with only my guitar, and the vocals, much lower than my guitar. Perfect.

The problem was, when I went to update the software, it changed me from Max back to Tonex CS. The amps I use, were deleted from the pedal, as well as in the software itself.

I got absolutely no help from support. I still have not even received a reply at all. That was the problem I had. Yes it was a pain in the butt sometimes with the software alone, but I was willing to put up with that for the sounds I was getting. When I lost those sounds, it was useless to me.

I completely understand. I sent countless log files to them to help them out. I was very vocal on the AT5 and Tonex issue where when I used a tonex model inside of AT5, it would take over a minute for the software to populate/render the needed fields. They had me backup and delete db files and it would load instantly. There was obviously something in my db files that was causing the delay. After that I waited and waited for an email - nothing ever came. Finally with 1.61, it is working with no delay. It's really no way to run a company. They have plenty of software offerings, they are not new and they should have a toll free helpdesk, period.

 

[Elric]

What are the pedal alternatives to this thing right now? Anything small? Seems like there was some sort of Mooer thing, and I thought maybe NAM was on a pedal now?

Really ToneX is pretty simple as just a pedal if someone is using it as an AIAB type pedal. Like something to compete w/ Amplifire Box, etc. Load it with like a dozen really good profiles and be done.

I'd say it is currently the best option for that kind of use. It's insanely good for the money and compact and can just serve up a ton of killer amp tones pretty quick. If you are a load it and forget it guy who just wants to add a few more amp tones to a rig or take caps of your own hardware on the go, it slays.

Most people here aren't like that, though. People's issue, here, rightly, is that the software/ecosystem is just horribly bad, in terms of data management and there is no editor which is just ridiculous. A lot of folks would like it as a Kemper or QC replacement, in conjunction with like an HX Stomp or on the plugin side with their own Amplitiube; but it fails pretty hard like that because everything is just so wonky. Like everything about their ecosystem is just poor/weak.

IK is weird because they are so hit or miss. The ToneX capturing is concept is actually awesome but almost everything else about it blows and their support tend to gaslight or ignore issues and just let them fester for all of eternity. I mean *someone* on their staff has got to understand signal levels matter or they would not be able to produce plugins, but their support is like "there is no issue" when people bring stuff up about it.

They are so busy pretending there is no problem that their stuff never really improves and they will just keep pushing new packs for people to buy.