Fractal Talk

[timbuck3]

If they had any sense, such a person would have a backup of some sort!

my point is"with so few issues from a company" sending a replacement immediately is the way to go.Line 6 seems to have sence enough to do this.

 

[fretworn]

my point is"with so few issues from a company" sending a replacement immediately is the way to go.Line 6 seems to have sence enough to do this.

I guess you missed all the FAS waitlist stuff? Supply chain and inventory issues ring a bell? I guess if you’re not buying… you wouldn’t know.

 

[Foxmeister]

my point is"with so few issues from a company" sending a replacement immediately is the way to go.Line 6 seems to have sence enough to do this.

Whilst I agree that in Swirly's particular case, a replacement would have been in order, given the unit was barely a couple of weeks old, it simply isn't practical to do so all the time.

A few years ago, when my HX Stomp was less than a year old, one of the capacitive touch switches stopped working - I didn't get a replacement, it was sent in for repair.

My point still stands though - if someone needs a particular tool to do a job, it simply makes sense to have a backup if at all practicable to do so.

 

[la szum]

Fractal clearly didn't use enough goop on your FM9.

 

[SwirlyMaple]

Update: options are to either send it back UPS Ground (1 week from my home in Cali), and they'll exchange it after they receive it, or I buy a new one and they refund me when they receive the old one. Going with Option B.

 

[fretworn]

Fractal clearly didn't use enough goop on your FM9.

“The bigger the gob, the better the job.“ ~ AvE

 

[fretworn]

Update: options are to either send it back UPS Ground (1 week from my home in Cali), and they'll exchange it after they receive it, or I buy a new one and they refund me when they receive the old one. Going with Option B.

Hopefully they ship it this afternoon

 

[la szum]

You're being nicer than I would have been..... given the circumstances, SM.

 

[SwirlyMaple]

Fractal clearly didn't use enough goop on your FM9.

I think there's probably a flaky component on one of the PCBs, or maybe a cold solder joint somewhere that is intermittently going to open circuit. Just a guess, but I am no stranger to working on and diagnosing faulty electronics, which is why I was so paranoid about it being fixed before I sent it in for the RMA.

 

[SwirlyMaple]

You're being nicer than I would have been..... given the circumstances, SM.

Well, I am dumb like that I just want a stinkin' FM9 that I can use, lol

 

[la szum]

I love Fractal..... but....

 

[TheTrueZoltan!]

Fractal clearly didn't use enough goop on your FM9.

Quad Vertex ™

 

[la szum]

It's faulty. It was sent back for repair. It arrives back faulty. You are out some kind of shipping costs you
can't retrieve back... ever! They want you to plunk down another $1700 or so for another one.... probably
including more shipping $$.

Fuck that!

 

[Mongillo19]

I love Fractal..... but....

Where's the free t shirt

 

[la szum]

This is a miss on their end, and I would have handled it differently if I were in charge. Period.

You've done your share of lifting on this, SM. To ask you to do more is utter BS!

 

[jellodog]

It's faulty. It was sent back for repair. It arrives back faulty. You are out some kind of shipping costs you
can't retrieve back... ever! They want you to plunk down another $1700 or so for another one.... probably
including more shipping $$.

Fuck that!

We don't know what the refund amount will be yet. Perhaps better to wait and see how the story ends before judging?

 

[la szum]

He already paid shipping costs for a repair voyage that he can't recoup, JD. I only
ever work for other people my entire adult life. If the fuck up is on my end I eat it. All
of it. The end.

 

[SwirlyMaple]

Wish me luck, guys! 2nd try's a charm, eh?
(Obligatory "Your turn, @timbuck3 " )

 

[jellodog]

@la szum What if the refund was to include his out of pocket shipping expenses already incurred? That's all I'm wondering.

 

[Mongillo19]

SM could have bought a spare FM3 by the time this is all done