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Best as I can tell, their phone techs don’t even exist on purpose. I couldn’t get one on the phone even after hours of trying. That “explanation” was given to the buyer in person, at his local post office. Same person who told him this also told him the shipper could fix it by calling the 1 800 number, which turned into circle jerk #164836.Whoever told you that was full of shit, lol. Their phone techs don’t know shit about fuck on purpose. Whatever it takes to avoid taking responsibility.