Thanks! Ah the ups and downs of the gear humpin' life...
Yeah, I didn't love that warranty interaction, to be honest, as it's kind of a known issue, what with a thread in their forum about it + pics that look the same as my busted jack. However, I get it and am thankful they're fixing it and shipping it back at no charge (though I'm still out the $50+ it cost to ship it there).
But overall it's mostly soured me on Fractal products, in that I now see what a pain it will be in the future if I have problems that require repairs/returns, vs the ease of just dropping something off at the store where I bought it in town. And being that I'm still an amp guy and don't use modeling anyway (and love L6 effects) maybe I'll just stick with stuff I can get (and return) in a local store.
The VP4 is still a killer product though, and I was hoping Fractal would release something like it for years, so I don't wanna be a downer in the thread here. I did really enjoy it while I had it.