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Okay, listen, I like IK as a company a lot, but it has to be said....
When you buy a product called 'Max' you are expecting 'Max' - you are not expecting to be missing any stuff.
So ... I just paid $70 ($$99 minus 30% because of jampoints discount) to upgrade my Amplitube 5 to 'Max' .... but I don't get the Mesa Boogie 2 pack included. I understand that when the 'Max' product launched, Mesa Boogie 2 did not exist. But I didn't buy it in a world where it didn't exist, and I was fully expecting to get it. I cannot for the life of me see anywhere where it shows a list of products that AT5 does not include.
The comparison chart here - https://www.ikmultimedia.com/products/include/at5/gear_list_pdf/AmpliTube_5_comparison.pdf - doesn't even list those products, in order for me to see an unchecked box, in order for me to be fully informed. You could say it is on me to understand exactly what I'm buying... but hey, if I've downed 8 pints and I wanna spaff some money up the wall whilst vomitting in my toilet because I ate too much pizza... bro I aint got time to clearly and concisely read your lists.
My point being - when new products are released, the title 'Max' is reaaaaaaally deceptive.
To add to that.... I upgraded from AT4 to AT5 back in January for $70 as well.... and didn't get an additional discount to Max.... which just feels really anti-user to me. I already owned the software, so effectively I've just paid $70 for 24 or so pedal effects that I wasn't really that bothered about... ultimately I just wanted the Mesa Mark V that I thought would come with the Max bundle. Obviously the email receipt gives me the whole "all sales are final blahblahblahblah" schtick, so I'm not even going to pursue a refund - I'm not too bothered about the money, I just don't like expectations being needlessly dashed.
I've been a long time customer of IK Multimedia, and have bought a ton of stuff from them over the years... a long-term customer, a huge proponent of the ToneX platform, and I'm sat here with a bit of a bad taste in my mouth because of poor marketing and a poor website....
Am I being an idiot? Well, yes probably. Am I being unreasonable though? I dunno.... to me, the promotion page for AT5 Max should clearly state that the Mesa Boogie 2 pack isn't included. Super disappointing.
So people.. just be aware.... these aren't included in AT5 Max:
Mesa Boogie 2
X-DRIVE
X-VIBE
X-SPACE
X-TIME
Okay... feel free to call me an idiot now.
When you buy a product called 'Max' you are expecting 'Max' - you are not expecting to be missing any stuff.
So ... I just paid $70 ($$99 minus 30% because of jampoints discount) to upgrade my Amplitube 5 to 'Max' .... but I don't get the Mesa Boogie 2 pack included. I understand that when the 'Max' product launched, Mesa Boogie 2 did not exist. But I didn't buy it in a world where it didn't exist, and I was fully expecting to get it. I cannot for the life of me see anywhere where it shows a list of products that AT5 does not include.
The comparison chart here - https://www.ikmultimedia.com/products/include/at5/gear_list_pdf/AmpliTube_5_comparison.pdf - doesn't even list those products, in order for me to see an unchecked box, in order for me to be fully informed. You could say it is on me to understand exactly what I'm buying... but hey, if I've downed 8 pints and I wanna spaff some money up the wall whilst vomitting in my toilet because I ate too much pizza... bro I aint got time to clearly and concisely read your lists.
My point being - when new products are released, the title 'Max' is reaaaaaaally deceptive.
To add to that.... I upgraded from AT4 to AT5 back in January for $70 as well.... and didn't get an additional discount to Max.... which just feels really anti-user to me. I already owned the software, so effectively I've just paid $70 for 24 or so pedal effects that I wasn't really that bothered about... ultimately I just wanted the Mesa Mark V that I thought would come with the Max bundle. Obviously the email receipt gives me the whole "all sales are final blahblahblahblah" schtick, so I'm not even going to pursue a refund - I'm not too bothered about the money, I just don't like expectations being needlessly dashed.
I've been a long time customer of IK Multimedia, and have bought a ton of stuff from them over the years... a long-term customer, a huge proponent of the ToneX platform, and I'm sat here with a bit of a bad taste in my mouth because of poor marketing and a poor website....
Am I being an idiot? Well, yes probably. Am I being unreasonable though? I dunno.... to me, the promotion page for AT5 Max should clearly state that the Mesa Boogie 2 pack isn't included. Super disappointing.
So people.. just be aware.... these aren't included in AT5 Max:
Mesa Boogie 2
X-DRIVE
X-VIBE
X-SPACE
X-TIME
Okay... feel free to call me an idiot now.
