Chocol8
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Why go through the extra effort to make less on a sale when they could sell the same unit to someone else for more? It makes no sense.
Timbuck is still using Edge Browser, will be interesting to see what they bring to the table?
- Thread starter webe123
- Start date
Why go through the extra effort to make less on a sale when they could sell the same unit to someone else for more? It makes no sense.
SillyOctpuss
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Well sure if we're just wishing for things that won't happen then I'll take one too. Maybe Cliff could deliver it and set it up for me too.
ian_dissonance
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No ethics involved, but if that was literally word-for-word the response that’s some shit customer service. For some reason I doubt that’s exactly what it said.
Yes ! ... of course not.
My goal was to inform them that perhaps the distributor is a little bit too greedy and that around me other guitarists think that too.
Aaand... it´s good to know that G66 is taking such a big benefit for such little work.
"Thousands" is at least 2000 units. G66 takes aroudn 430€ per unit. That makes 860k € per year... wow...
Yes, ethic. When you know the price is so inflated (because you´re selling it at a much lower price in other places) and you reply to a posible customer that you don´t mind because you still sell a ton... for me, that´s unethic.
Affordable?
The answer was of course longer and i didn't mean they were unethical or whatelse. They just didn't seem to take into account the fact that their distributor is perhaps too greedy and if it wasn't the case they could have more clients ... ?
Chocol8
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Assuming Fractal doesn't want to take a price cut, please explain what the non-greedy but still profitable enough to be worth their time distributor markup should be. The distributor has costs and risks, and they have other ways to spend their resources and time, so make sure you factor that into your calculation of the proper markup.
Or maybe consider you don't have a fucking clue about what it takes to distribute products internationally and you just feel entitled to pay less just because.
Exactly, that's why i didn't buy the FM9.
![[Nathan]](/data/avatars/m/0/613.jpg?1726885163){kind=avatar}
[Nathan]
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Wahou, nice, hahahaha !
Chocol8
Shredder
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Yes, ethic. When you know the price is so inflated (because you´re selling it at a much lower price in other places) and you reply to a posible customer that you don´t mind because you still sell a ton... for me, that´s unethic.
Affordable?
Have you even considered the possibility that FRACTAL sells the units for the same price, and that it costs more to consumers in Europe because there is a lot more work and cost involved in getting the product to you in Europe than there is in setting it on a loading dock for UPS to pickup and deliver directly to an American customer with no middle man, no customs, no taxes, no warehousing, no inventory etc.
Have you also considered that Fractal can't build a million FM9's every month? They are a small business with limited production. They sell everything they are able to make. To make more units would cost them more in one way or another so they don't want to. Why should they spend more of their money so they can sell you a cheaper FM9? That's not ethical, that's stupid.
You are coming off as extremely entitled and extremely ignorant.
JiveTurkey
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Steps to successful business ownership:
1. Say everyone else's products are better
2. Lower prices because someone on the internet thinks it's too expensive
1. Say everyone else's products are better
2. Lower prices because someone on the internet thinks it's too expensive
SillyOctpuss
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Don't forget to take off any costs and taxes they pay.
I don't like the g66 sitch either but it's not remotely as basic and clear cut as some posters make it out to be.
TSJMajesty
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I think Cliff Chase knows exactly what he's doing.
ian_dissonance
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I hope he sees this, lol. Typically direct sales business will have to eat some of their margin if they want to work with a distributor. If the sales are good enough for them that’s their decision, but ~20% of “standard price” which already includes the manufacturer markup is quite a bit, IMO. The “stay small, make money” thing seems to be working for them. I seriously doubt G66 is taking on much risk in this transaction.
Mongillo19
Rock Star
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3. Profit
I forgot what it was to post on that kind of forum.
I don't judge the business or the persons, etc ...
I just post some facts about prices on an item because that's the subject of the thread so i thought it could be interresting for those who are not living in France (or Europe in general ?) to know what we (customers) have to pay for an FM9 here.
For example, in France, like 6 months ago (before Stadium announcement) there was something like 700 euros difference between an Helix Floor and a FM9 ... that's not nothing when you have to make that kind of purchase.
Have a nice day.
I don't judge the business or the persons, etc ...
I just post some facts about prices on an item because that's the subject of the thread so i thought it could be interresting for those who are not living in France (or Europe in general ?) to know what we (customers) have to pay for an FM9 here.
For example, in France, like 6 months ago (before Stadium announcement) there was something like 700 euros difference between an Helix Floor and a FM9 ... that's not nothing when you have to make that kind of purchase.
Have a nice day.
Mongillo19
Rock Star
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I think both sides can be true here
No doubt I think we all wish it was cheaper to buy a fractal unit in Europe. I think we can all admit the current price point is not feasible for many and thus a big component as to why someone may opt for another product
I don't think OP did anything wrong by voicing their concern about the price difference via email. Obviously fractal is aware of it but I think we all have the right to voice a concern or complaint as long as it is in a respectful manner. Also, if this Shopify is truly to help with costs in Europe, they realize it's an issue.
It can also be true that fractals reply to the OP was not the greatest (assuming what OP posted is legit, personally I'm surprised they gave any estimate of units sold, no matter how vague as Cliff is usually very private with sale numbers). They simply could have acknowledged the concern and stated they understood the frustration and are always looking for ways to make their products more readily available. There was no need to say "we sell thousands of units, therefore this isn't an issue".
No doubt I think we all wish it was cheaper to buy a fractal unit in Europe. I think we can all admit the current price point is not feasible for many and thus a big component as to why someone may opt for another product
I don't think OP did anything wrong by voicing their concern about the price difference via email. Obviously fractal is aware of it but I think we all have the right to voice a concern or complaint as long as it is in a respectful manner. Also, if this Shopify is truly to help with costs in Europe, they realize it's an issue.
It can also be true that fractals reply to the OP was not the greatest (assuming what OP posted is legit, personally I'm surprised they gave any estimate of units sold, no matter how vague as Cliff is usually very private with sale numbers). They simply could have acknowledged the concern and stated they understood the frustration and are always looking for ways to make their products more readily available. There was no need to say "we sell thousands of units, therefore this isn't an issue".
Dom Mcsweeney
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