Phantom Blockers and Helix outs?

[pipelineaudio]

From Triton support "
Thank you for contacting us.
From what I read in your description, it seems there is an issue with this Phantom blocker. I would have to test it / take it apart to find out if this is so. The phase (pin 2 and 3) of the wiring must have been switched during production.
Please contact your dealer and have you phantom blocker replaced."

I have a second one of these, so I'll see if I'm getting the same thing on it

 

[DieSchmalle]

From Triton support "
Thank you for contacting us.
From what I read in your description, it seems there is an issue with this Phantom blocker. I would have to test it / take it apart to find out if this is so. The phase (pin 2 and 3) of the wiring must have been switched during production.
Please contact your dealer and have you phantom blocker replaced."

I have a second one of these, so I'll see if I'm getting the same thing on it

So you can use both in serial and all is good.

 

[pipelineaudio]

Checking this live in youtube and insta right now, so I can pull it up later

 

[pipelineaudio]

I described which cables were going to which pins and Triton confirmed that they were indeed miswired. Sounds like they are offering to sen d new ones or otherwise make it right, pretty awesome company!

I just pulled out my soldering iron and fixed it, so I'm in great shape now

 

[SwirlyMaple]

I described which cables were going to which pins and Triton confirmed that they were indeed miswired. Sounds like they are offering to sen d new ones or otherwise make it right, pretty awesome company!

I just pulled out my soldering iron and fixed it, so I'm in great shape now

Glad you got it sorted! I use one of their FETHeads with my SM7B and it seems like a quality product. I’m surprised they’d goof up something so simple (especially since an error with a phantom blocker could damage some very expensive gear).

 

[pipelineaudio]

I think a pin 2/3 swap shouldnt be too bad, as they both carry the 48v, but it could be a serious headscratcher phase wise!

Really couldn't be happier with the responsiveness of the company