Helix 3.5 Stuck on Boot screen.

[Iron1]

So, was doing the update and got to this part:

Line 6:

1. Helix Floor/Rack/LT only: Halfway through the update to 3.50, Helix's LCD reads "Boot Failure. Entered Update Mode!" THIS IS NORMAL. Breathe deep, everything is fine. You're almost there.
   • 
   • HX Edit will display a message indicating the device must be reset. Click resume and wait for the second part of the update to complete.

Except, I never got a "Resume" option and now it's stuck on that screen. Dug around on the Line 6 site and some other forums and see I'm not the only one, but no answers as to how to fix it.

Anyone have any ideas?

 

[Lysander]

Note this upgrade can take a long time to complete:

I presume yours is taking longer than that?

 

[Iron1]

Note this upgrade can take a long time to complete:

View attachment 2135
I presume yours is taking longer than that?

Yes. It made it thru the first portion in about 15 minutes, then 30 minutes later still no resume button.

I just found an old forum post where this issue occurred with a previous firmware and the fix was to use L6 Updater to fix it. So trying that now…

 

[Iron1]

Ok, looks like forcing it with the L6 Updater worked. Now, time to have some fun!

 

[Fireproof]

Strange. With my upgrade of the Stomp, on my Mac - not only did it take only about 15 minutes, but I never saw the above Boot Failure screen. It just finished. Strange.

 

[Lysander]

Strange. With my upgrade of the Stomp, on my Mac - not only did it take only about 15 minutes, but I never saw the above Boot Failure screen. It just finished. Strange.

I updated both my Stomp and Stomp XL today. I noticed the Stomp updated a bit faster; i wonder if it's because i kept only a few custom presets on it.

 

[Alex Kenivel]

Strange. With my upgrade of the Stomp, on my Mac - not only did it take only about 15 minutes, but I never saw the above Boot Failure screen. It just finished. Strange.

The double update only applies to Floor, LT and Rack

 

[Fireproof]

The double update only applies to Floor, LT and Rack

Ahh. Thank you.

 

[Iron1]

The double update only applies to Floor, LT and Rack

Yeah, I have a Rack. I should have clarified that in the op.