Helix FW update FUBAR? PROBLEM SOLVED

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Boudoir Guitar

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Updating my Rack to 3.50. I'm at the "Boot Failure, Entered Update Mode!" screen and I'm supposed to be able to go to HX Edit and click "resume" buuuuuut......

HX edit is a blank screen with "No Device Connected" at the bottom.

Thoughts? @Digital Igloo

EDIT: This thread totally fixed the issue and is worth reading for anyone having a FW update problem in HX.
 
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In addition, are you using one of the main USB ports of your computer, rather than those on the front panel (which are usually connected to a sort of internal hub)?
 
Follow @Sascha Franck's steps here?

Helix Update 3.0.1 "Boot Failure, Entered Update Mode!"

Helix Community LEGENDS! Oh my gosh! This update is killing me.... ;( I followed the instructions on the website to update my Helix to v3. I backed up first but unfortunately during the update there was an error now my Helix won't get beyond the "Boot Failure, Entered Update Mode!" when I turn it...
line6.com

And instead of switches 6 and 12, I imagine ENC1 & ENC6 for Rack Update Mode should work.
 
Yeky83 said:
Follow @Sascha Franck's steps here?

Helix Update 3.0.1 "Boot Failure, Entered Update Mode!"

Helix Community LEGENDS! Oh my gosh! This update is killing me.... ;( I followed the instructions on the website to update my Helix to v3. I backed up first but unfortunately during the update there was an error now my Helix won't get beyond the "Boot Failure, Entered Update Mode!" when I turn it...
line6.com

And instead of switches 6 and 12, I imagine ENC1 & ENC6 for Rack Update Mode should work.
Click to expand...
Will give this a try and report back. Thanks everyone.
 
Yeky83 said:
Follow @Sascha Franck's steps here?
Click to expand...

I actually updated some of that information in a dedicated thread...

Helix/HX Update Doesn't Work? Look Here!

After posting the same advice over and over and over throughout the last years (and for several times just during the last hours), I decided to post this here, so I can just link to it (it's also missing in any official Line 6 documentation, at least in a direct, straight ahead form). So, your up...
line6.com
 
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Sascha Franck said:
I actually updated some of that information in a dedicated thread...

Helix/HX Update Doesn't Work? Look Here!

After posting the same advice over and over and over throughout the last years (and for several times just during the last hours), I decided to post this here, so I can just link to it (it's also missing in any official Line 6 documentation, at least in a direct, straight ahead form). So, your up...
line6.com
Click to expand...
Hmmmm, so when I try to reboot rack with ECN1 and 6 pressed down, the screen reads "Entered Update Mode!" Updater doesn't show any connected devices (I am using USB port on back of computer and a USB cable that I've used to successfully update L6 and Fractal devices dozens of times). Won't be able to try a different machine until later.
 
Sascha Franck said:
I actually updated some of that information in a dedicated thread...

Helix/HX Update Doesn't Work? Look Here!

After posting the same advice over and over and over throughout the last years (and for several times just during the last hours), I decided to post this here, so I can just link to it (it's also missing in any official Line 6 documentation, at least in a direct, straight ahead form). So, your up...
line6.com
Click to expand...
Actually, just powering on without holding down encoders allowed Updater to see it -- Update seems to be in progress. Fingers crossed.
 
Did you read the 3.50 release notes and the update instructions within?
The "Boot Failure" screen is part of this update, it supposed to happen. and you supposed to wait up to 30 minutes.

Helix 3.50 Release Notes

Helix/HX 3.50 (released November 3, 2022) includes 24 new cabs running on an all new cab engine, 5 new amps, 7 new effects, new features, additional improvements, and bug fixes, and is strongly recommended for all users. How do I update to 3.50? IMPORTANT! The 3.50 update process may take 30 MINU...
line6.com
 
James Freeman said:
Did you read the 3.50 release notes and the update instructions within?
The "Boot Failure" screen is part of this update, it supposed to happen. and you supposed to wait up to 30 minutes.

Helix 3.50 Release Notes

Helix/HX 3.50 (released November 3, 2022) includes 24 new cabs running on an all new cab engine, 5 new amps, 7 new effects, new features, additional improvements, and bug fixes, and is strongly recommended for all users. How do I update to 3.50? IMPORTANT! The 3.50 update process may take 30 MINU...
line6.com
Click to expand...
Read my post and compare to the release notes to see the problem. Yes, its supposed to happen. And then you are supposed to go and click "resume" in HX Edit. But my HX Edit was blank and said No Device was connected.
 
Boudoir Guitar said:
But my HX Edit was blank and said No Device was connected.
Click to expand...

I seem to remember something like that to happen to others.
Apparently, there's lots of ways to run into issues when performing an online update. They could be a result of the same root problem (incomplete download with non working checksum check or whatever...) but it could as well be different things.

And while folks on forums may accuse you of not following the update guidelines properly (which might in fact apply in many cases), there's defenitely more to it. I performed several updates exactly following L6's instructions. And they all worked flawlessly until 3.15 (I think). All of a sudden the unit seemed bricked and HX Edit wouldn't connect to it, either. Only using the Line 6 Updater and performing an offline update helped. So, while some users might not be the brightest candles, there's defenitely something quite fishy on Line 6's side as well, no way around it.
 
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