No one is saying not to share them, but as someone who has worked in service-based careers my entire working life, when you get people who aren't accepting the current answer and are just repeating themselves over and over, there's nothing you can do to help them out. You can even say, "You're right, I agree with you. That shouldn't be the way it is. But it is what it is right now".....and then......."Well now I'm going to repeat myself again because I am not satisfied"
I did it with people over $15 steaks at Chili's and I now I do it with multi-million dollar leases, it's the exact same mentality and I handle them the exact same way.
If Fractal had a history of not taking care of things, I'd be joining in with ya. I have a big flag I like to wave around that says "Don't market shit your ass can't cash" And by all means, the number reporting can't be anything less than helpful for all involved, I'll move them to the front page if you guys want to track them better. At the very least it helps people adjust their units in the meantime and gives Fractal a good view of numbers/situations to look at.
And while you're right, reporting things at the Fractal forum is always going to be the best way to reach them, Cliff is quite active here and there's been a good amount of discussion here that's made it's way into some recent updates.
I don't think anyone is too interested in the back and forth anymore, but rather just the info re: latency and latency reporting, but to be clear: for me the bad part about their response was that they didn't actually say they will fix it in the FM3, but instead said that addressing it "would need to take effort away from other areas".
So I don't think it's a matter of them lying or something like that, not at all, but just of it being too difficult of a problem for them to guarantee a fix in the FM3 at all, even though they'd like to fix it (of course).
Fractal seems like an honest company to me and they have a great track record of addressing issues, of course, and again the FM3 is a high quality pro product, no doubts there. So I hope a fix comes, but the response seemed to imply that it may not or at least is not a priority.
Here's the quote again for convenience:
"We are of course aware of the USB latency reporting complaint. We understand and empathize that this issue and required workarounds have made things more difficult for some of you. However, the FM3 team has been dedicated to keeping up with Axe-Fx updates for as far back as I can remember. It requires a lot more work for the "little brother" to inherit features from the powerful Axe-Fx III, and addressing the USB fix is would need to take effort away from these other areas. The vast majority of customers would prefer that we continue to add new amp models, new effects, new sound features, and more -- and even clamor on a regular basis for these to be done already. And this isn't like "dusting crops": the FM3 is a serious professional product which needs to be programmed and maintained with the utmost care. We will keep you updated on any developments in this area and maintain our commitment to high quality products"
I think everyone here just wants to know the situation since many people, including the OP, do use it as an audio interface or would be interested in using it in that way in at least some contexts, and that everyone here, whether they own it or not, thinks the FM3 is a great product and that Fractal is a good company.
It's great that we have some numbers now that confirmed suspicions both about latency reporting and actual RTL and, through the thread Orvillain linked to, can directly compare them to other audio interfaces too. Hopefully we get more to see if they're relatively consistent across setups.
I know modding can be rough, so while we disagree here, thanks for your work, I appreciate it.
