Line 6 Helix Stadium bug thread

as i posted above. I typed 'stadium' then the open ticket button appears.

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paisleywookiee said:
That’s not to say they can’t improve upon the experience; I can’t tell you how many companies have dogshit support sites (not saying this is Line 6).
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Hey, at least they have an official tool to report for issue and bugs tickets. Fractal, much as i love them, still insist on using their forums - and don't get me started with NDSP and Discord.
 
molul said:
Ouh... It might depend on what you search? I tried and I see results and the option to create a ticket if none of the results are related to what you want to report.
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Very strange. I cannot get it to work from any browser, even trying shorter queries.


paisleywookiee said:
As an IT guy, no offense, but FFS just open a ticket. Don't email me, don't call me, don't send me a message on Teams. Just open a ticket.
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I would if I could.
 
paisleywookiee said:
As an IT guy, no offense, but FFS just open a ticket. Don't email me, don't call me, don't send me a message on Teams. Just open a ticket.
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"Yeah, but I thought that emailing you directly would get my problem solved much quicker and avoid all the hassle..."

As if every other fecker doesn't think and do the same, and, as people who don't work on the support desk, we've literally nothing better to do...
 
Foxmeister said:
"Yeah, but I thought that emailing you directly would get my problem solved much quicker and avoid all the hassle..."

As if every other fecker doesn't think and do the same, and, as people who don't work on the support desk, we've literally nothing better to do...
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Where I work, they just wander into your office and say, "Sorry for interrupting your lunch." Which they proceed to do anyway.

<insert Bad Santa meme>
 
For what it's worth, the poor support rep I was talking to about the desktop app save bug was so confused. He kept insisting it was supposed to dump you back into the USER folder when you saved a preset. I told him DI had confirmed that wasn't expected behavior when it happened on the unit, and I just wanted to ensure that they realized that, while the bug had been quashed on the unit, it remained in the app. He finally talked with DI directly, then said, "I am not sure where the confusion is. He already knows about the bug, as you said. So how can I help with this? He says it will be fixed in a future update."

For what it's worth, I hadn't gotten any confirmation from DI that he knew about the application bug (I think he was on a well-earned vacation), but I told the support rep I'd been told the best way to report a bug was to open a ticket, so I did.
 
DanRad said:
For what it's worth, the poor support rep I was talking to about the desktop app save bug was so confused. He kept insisting it was supposed to dump you back into the USER folder when you saved a preset. I told him DI had confirmed that wasn't expected behavior when it happened on the unit, and I just wanted to ensure that they realized that, while the bug had been quashed on the unit, it remained in the app. He finally talked with DI directly, then said, "I am not sure where the confusion is. He already knows about the bug, as you said. So how can I help with this? He says it will be fixed in a future update."

For what it's worth, I hadn't gotten any confirmation from DI that he knew about the application bug (I think he was on a well-earned vacation), but I told the support rep I'd been told the best way to report a bug was to open a ticket, so I did.
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To be honest, I don't remember whatever conversation you and I may have had. (The last several months have been stooopid, which is why we always ask users to open a ticket.) Regardless, Ben hit me up on Teams, I personally confirmed the bug yesterday, Scott fixed it last night, and it will be in this morning's dev software build—and in 1.3.
 
Digital Igloo said:
To be honest, I don't remember whatever conversation you and I may have had. (The last several months have been stooopid, which is why we always ask users to open a ticket.) Regardless, Ben hit me up on Teams, I personally confirmed the bug yesterday, Scott fixed it last night, and it will be in this morning's dev software build—and in 1.3.
Click to expand...

You guys are awesome. And please apologize to Ben for any confusion I may have caused him.
 
Ive noticed that If I have the amp controls bar at the bottom of the screen showing the amp values and I change snapshots which are tied to these controls, the values do not change, if i select another block and then back to the amp it will reflect the proper current value
 
can someone please try this: global / footswitches and change the second mode to snapshots. (mode 1 stompA/mode 2 Snapshot) I did this and now I have bootups where the the footswitches are unlit and non responsive. reboot sometimes brings them back..sometimes.
changed it back to the default (stompA/preset) and it boots normally.....mostly

I have a running ticket for many issues.
 
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