Distributors sell stock to retailers and retailers sell to customers. The person who buys the product is the first owner. Most companies probably don't sell direct to customers in most of the world so this is common.Not surprised. I'd be interested to find out that once the stores buy stock from the official distributor, if the person that buys the unit has a full warranty since they would be the second buyer. And obviously, any unit with a preset pack already loaded isn't "new" regardless of what they call it..