Our support team can answer questions. If they don't answer them to your satisfaction, reply and let them know. You can see from comments here why most companies avoid third-party forums like the plague... And in this case you can get a more direct line to the dev's thoughts by going through the support team. I've stated this elsewhere, and you can also see that people mock any of my replies before so you can go direct to the support team.
I'll suggest that the team creates a gain staging in AT5 / gain staging 101 video, though.
I do appreciate the response and acknowledgement of users who are keen to know more about this.
Just to be clear, I have repeatedly asked support for more information and it’s hard to get any further than “turn it up for more gain, turn it down for less”. They recommended I ask in forums, and forums are a good place to turn when other users may be able to help. I still have an open ticket, and I’m waiting for a response. I have faith they’ll come good on it, even if it has been nearly a week since I last heard anything. Many people have told me not to bother, or not to expect a response so at times it feels a bit mad to persevere. That might be something worth exploring as a company, it’s probably not an ideal situation for customers to have lost faith like that.
There is nothing to be afraid of in forums, you have some of your most vocal and passionate customers here and it’s a fantastic way to strengthen that relationship. I appreciate that you may not have as much to offer as DI or Cliff as far as technical knowledge but it’s a good platform to share knowledge and information that users may not have had access to. They provide interesting insight, opinions etc and I think they reap the rewards.
My hope is that:
- Support will give me an excellent and detailed response, and possibly even some guidance on how I can get the exact gain response as intended.
- (hopefully) you are able to share that information yourself too, it’s the first step in using amp sim software and can make or break someone’s first impressions. It’s an IDEAL area to help users, you can lead the way.
- a youtube video on the topic showing “here’s a quick way, here is a more advanced but accurate way”
- updating the manual for more information and guidance on input levels, why it matters, why it needs accounting for in the first place etc
I’d be over the moon with just simple but clear and concise information: “this model requires this headroom”. The more detailed discussion can come later, but just clear and basic information (ideally accessible to everyone but of course I’ll share what I can) would be a great start. I don’t think it’s a topic that actually needs much discussion, in an ideal world every company could just link to a webpage that has all the necessary information and the conversation is complete.
