TSJMajesty
Rock Star
- Messages
- 6,458
Also, to add...
When I bought my 20th Majesty, I hardly played it until it was out-of-warranty. My mistake. But, once I discovered the issue, I contacted EBMM, sent them pics of both my Majesties for comparison, as well as pics of other Majesties that had the issue, in both directions- towards the high e and low e.
They were willing to swap out a new "body/neck", I think they called it, at no cost to me, but only if they determined it to be a factory flaw. And, I would have no way of seeing the wood grain, or how the wood took the stain, beforehand. I didn't want to take either of those chances, as I partly chose the guitar I bought based on how certain parts looked. And I didn't like the idea of shipping my guitar across the country and back, w/o them agreeing beforehand, based on the pics I sent them, that it was a factory defect.
In my mind, I felt like they should have an actual tolerance for this sort of thing, that could be defined with a measurement. But they wouldn't provide that. It was basically, "We'll look at it and decide."
When I bought my 20th Majesty, I hardly played it until it was out-of-warranty. My mistake. But, once I discovered the issue, I contacted EBMM, sent them pics of both my Majesties for comparison, as well as pics of other Majesties that had the issue, in both directions- towards the high e and low e.
They were willing to swap out a new "body/neck", I think they called it, at no cost to me, but only if they determined it to be a factory flaw. And, I would have no way of seeing the wood grain, or how the wood took the stain, beforehand. I didn't want to take either of those chances, as I partly chose the guitar I bought based on how certain parts looked. And I didn't like the idea of shipping my guitar across the country and back, w/o them agreeing beforehand, based on the pics I sent them, that it was a factory defect.
In my mind, I felt like they should have an actual tolerance for this sort of thing, that could be defined with a measurement. But they wouldn't provide that. It was basically, "We'll look at it and decide."