Man, I've wasted so many hours over the years on the phone to Andertons... they can be a bit infuriating sometimes.
But usually they do alright generally.
Absolutely - I’ve always found them good to deal with. You never know a shop until you’ve seen how they deal with an issue - I’ve had a couple over the years and they were fair and helpful. Which is why I’ll gladly give them business - I had a nightmare with a small independent a few years ago and the difference, with Andertons, was impressively positive. Hopefully my post didn’t come across as me having a go at them - they’re a fine shop but I think this is a little bit silly.
Hopefully they’ll find a way to send people a payment link or similar. Or just gladly accept the card over the phone rather than saying no several times before finally relenting as it’ll get a little boring for them and, although I’m a polite old fart who patiently went through it all with grace, not everyone is. Makes sense for their finance guys to make it easy to pay so some poor new hire doesn’t get given a bunch of crap over the phone by someone with a short fuse as those guys are everywhere :)