Did you pre-order the Helix Stadium?

[Whizzinby]

Really is all about who you get, which is indeed a shame. The sales engineer concept can be both a benefit and a detriment.

100%. My rep is awesome. He’s like “Settle down Francis, I know you think you want to cancel now, but let’s not do anything rash, I’ll call you to confirm expedited shipping in a couple weeks”. So naturally I was like:

 

[timbuck3]

This is just embarrassing.

Get Mitch on the horn

 

[ian_dissonance]

100%. My rep is awesome. He’s like “Settle down Francis, I know you think you want to cancel now, but let’s not do anything rash, I’ll call you to confirm expedited shipping in a couple weeks”. So naturally I was like:

We must have the same guy.

 

[AlbertA]

 

[banned]

Does anyone think that GC stores are going to have these in stock come Friday this week or sometime next week - whenever 'launch day' is?

I'd rather go in and convert my online order to an in-store one if they're going to have stock on hand.

 

[ian_dissonance]

Does anyone think that GC stores are going to have these in stock come Friday this week or sometime next week - whenever 'launch day' is?

I'd rather go in and convert my online order to an in-store one if they're going to have stock on hand.

Probably only if you’re near a huge metro area. When Helix came out they were selling in-store in Minneapolis, Chicago, NY but a whole bunch of the preorders were pushed back. I made a bunch of noise about it and got a little discount.

 

[AlbertA]

Does anyone think that GC stores are going to have these in stock come Friday this week or sometime next week - whenever 'launch day' is?

I'd rather go in and convert my online order to an in-store one if they're going to have stock on hand.

Nah

 

[wharf rat]

I said this to my SW rep:

Hope you’re well. I’ve got a pre-order in with you for the Line 6 Helix Stadium XL as discussed yesterday. As an early customer—#46 on the pre-order list—I was expecting to be included in the first shipment. Based on our conversation yesterday, it sounds like I’ll likely be waiting until the end of the month anyways.

I’d really like to keep the order with Sweetwater, but Musician’s Friend sent me a 15% off coupon which brings the unit to $1,869, and their rewards program is offering an additional $149 in store credit toward future gear.

With the current government shutdown and me being active duty military, I’m trying to be smart about spending and explore options to reduce cost. If Sweetwater can match the $1,869 price and provide comparable credit (store credit, accessory bundle, etc.), I’m happy to keep everything with you—especially given the updated timeline.

Please let me know what you can do. I appreciate your help, as always.

He said:

No sir… I have zero wiggle room on new products.

Let me know how you ultimately decide to proceed.

 

[Mongillo19]

No sir… I have zero wiggle room on new products.

Woof. Id say cancel it and give me a new rep.

 

[wharf rat]

Woof. Id say cancel it and give me a new rep.

Oh yea this is in the past. I cancelled that day and went with MF.

 

[EOengineer]

 

[Fireproof]

I said this to my SW rep:

Hope you’re well. I’ve got a pre-order in with you for the Line 6 Helix Stadium XL as discussed yesterday. As an early customer—#46 on the pre-order list—I was expecting to be included in the first shipment. Based on our conversation yesterday, it sounds like I’ll likely be waiting until the end of the month anyways.

I’d really like to keep the order with Sweetwater, but Musician’s Friend sent me a 15% off coupon which brings the unit to $1,869, and their rewards program is offering an additional $149 in store credit toward future gear.

With the current government shutdown and me being active duty military, I’m trying to be smart about spending and explore options to reduce cost. If Sweetwater can match the $1,869 price and provide comparable credit (store credit, accessory bundle, etc.), I’m happy to keep everything with you—especially given the updated timeline.

Please let me know what you can do. I appreciate your help, as always.

He said:

No sir… I have zero wiggle room on new products.

Let me know how you ultimately decide to proceed.

Wow. Didn’t budge a penny? They are going to lose some sales for sure with this approach.

I would say “let’s definitely cancel then. Please send me confirmation. And additionally I would like to be assigned a new rep should I need to make a purchase in the future.”

 

[Fireproof]

So DI said he filmed his video on 11/6. He said units should start shipping in “a couple weeks”. Which would be next week.

Then here in the forum he said “I was asked to be very conservative in my dates” or something like that.

Could we see some shipments start tomorrow? That 11/14 date has been thrown around.

 

[wharf rat]

Wow. Didn’t budge a penny? They are going to lose some sales for sure with this approach.

I would say “let’s definitely cancel then. Please send me confirmation. And additionally I would like to be assigned a new rep should I need to make a purchase in the future.”

I said:

Go ahead and cancel my preorder.

Thanks!

He said:

Will do.

Have fun with the stadium!

 

[DanRad]

Guy still hasn't canceled my order.

 

[GTR37]

So DI said he filmed his video on 11/6. He said units should start shipping in “a couple weeks”. Which would be next week.

Then here in the forum he said “I was asked to be very conservative in my dates” or something like that.

Could we see some shipments start tomorrow? That 11/14 date has been thrown around.

I don’t think , I suspect release is the 18th next wed

 

[wharf rat]

Guy still hasn't canceled my order.

Mine was canceled that day. I think I was on the front end of cancellations before they seemed to really be fighting it. I did that 11/4.

 

[DanRad]

Mine was canceled that day. I think I was on the front end of cancellations before they seemed to really be fighting it. I did that 11/4.

I first requested to cancel the order on 11/7. Having heard nothing, I bumped up the request on 11/11. He wrote back to ask if I was sure I wanted to lose my spot in line and that I'd be looking at March for delivery if I re-ordered after cancelling. I confirmed I wanted to cancel. I got that sad-sack voicemail on 11/12. I emailed back to once again confirm the cancellation. Still not cancelled 14 hours later.

 

[wharf rat]

I first requested to cancel the order on 11/7. Having heard nothing, I bumped up the request on 11/11. He wrote back to ask if I was sure I wanted to lose my spot in line and that I'd be looking at March for delivery if I re-ordered after cancelling. I confirmed I wanted to cancel. I got that sad-sack voicemail on 11/12. I emailed back to once again confirm the cancellation. Still not cancelled 14 hours later.

Here’s a trick I use with Sweetwater. Call tonight at like 7-8 pm their time. It’s usually random people answering the phone and they don’t give a shit what you do. I’ve actually been able to work better deals with SW thru the randoms in the evenings than thru my own guy.

My guy literally will never call back after I do something like that. He doesn’t follow up. He doesn’t ask whether or not I got the attention that I needed last night. Nothing. LOL.

Works like a charm every time.

 

[EOengineer]

Could we see some shipments start tomorrow? That 11/14 date has been thrown around.

I did wonder that as well. My last MF interaction I was given 11/14 as ship. I am most definitely not holding anyone to that estimate.

I’m more or less just commiserating with others here who are impatient and excited. Next week should be fun.