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I mean, of course the folks that already own a QC product are gonna yell "give me more free stuff". Your "customer base" assumes its people that are going to be buying stuff from you moving forward. Which...kind of auto excludes people that are asking for you to add free stuff to the thing they bought, but don't have interest in buying other stuff from you.
So "listen to their customer base" seems like it necessarily means "listening to folks that are looking for something in the modeling space that the market isn't yet providing" regardless of what sticker they currently have in their rear windshield.
I mean, considering how many VP4’s and AM4’s were sold to existing Fractal customers on this forum alone, it’s a fairly safe assumption to have. How many Stadiums just got sold to existing Helix owners? I’m lost as to why this is an oddity.
My entire customer-facing working life has been focused on getting return/repeat happy customers, it’s hard for me to see doing business as anything else but that.

