Kemper Profiler MK 2

[dean701]

The Kemper forum is next-level absurd. They have this odd obsession with trivial things like grammar in thread titles and keeping discussions on-topic (although their definition of on-topic is fluid and hard to understand). I can only surmise the moderators have no experience with human conversations, which sometimes veer into related subjects.

They spend all their time policing things that nobody cares about, while support questions on the forum are usually ignored. And when they do reply, it's usually condescending, like you've taken them away from something important to answer your stupid question.

All forums have problems, but the Kemper forum is in a league of its own.

I agree about your thoughts about the Kemper forum.
What's more absurd is Kemper's lack of communication about product updates.
Why announce new products at all, if you have a penchant for ignoring your user base?
Most posts that I have seen on the forum are simple questions about the status of v2, conversations go sideways, then the admins close the thread.
bumblefucks across the board. Deep down, I'm cheering for them. Once upon a time, they took the public by storm by creating a good product.

 

[Tanax]

UGH. This is not a good look. I get it, "german culture" but no, this is just being dipshits.

 

[Deleted member 3656]

Most posts that I have seen on the forum are simple questions about the status of v2, conversations go sideways, then the admins close the thread.
bumblefucks across the board.

They inevitably go sideways, as there isn't much to talk about from some point on.

 

[Orvillain]

UGH. This is not a good look. I get it, "german culture" but no, this is just being dipshits.

Being an absolute bellend is always brushed away as "German culture" - I don't get it. Stop making scat porn and start making sick as fuck amp modelling software and hardware. It aint rocket science!

 

[Tanax]

Being an absolute bellend is always brushed away as "German culture" - I don't get it. Stop making scat porn and start making sick as fuck amp modelling software and hardware. It aint rocket science!

Yeah that too, but it's not even german culture they're displaying. They're just being asshats, nothing german about it IMO.

 

[dean701]

They inevitably go sideways, as there isn't much to talk about from some point on.

There's only nothing to talk about because they ignore forum posts. Christoph could easily just reply on the forum himself and stop the noise or have one of the moderators provide an update. Their culture is toxic and I can see why people would abandon Kemper altogether.

 

[Gary_W]

I also checked now and OneEng1 was also banned. Again.

What did he do?

The Kemper forum is next-level absurd. They have this odd obsession with trivial things like grammar in thread titles and keeping discussions on-topic (although their definition of on-topic is fluid and hard to understand). I can only surmise the moderators have no experience with human conversations, which sometimes veer into related subjects.

They spend all their time policing things that nobody cares about, while support questions on the forum are usually ignored. And when they do reply, it's usually condescending, like you've taken them away from something important to answer your stupid question.

All forums have problems, but the Kemper forum is in a league of its own.

I agree - they just will not reply with answers. Even saying ‘sorry, we can’t share that now’ would be something but no…..

I almost certainly upset them a few weeks ago as one of the mods on there (after posts had been deleted in fhe mk2 thread fhey went on to close) said that they wanted things to stay on topic because the forum is used as a knowledge base. I replied very politely saying ‘that’s awesome - as we’re wanting this place to be full of facts and knowledge can you please answer the following questions about the mk2 that has been out since May’. Tumbleweeds. Please don’t tell me you want it for knowledge and then repeatedly ignore every single question…..

bumblefucks across the board. Deep down, I'm cheering for them. Once upon a time, they took the public by storm by creating a good product.

I am the same here. They’ve given me a lot of fun (and reliability) with my mk1 and I wish them well but man alive they do themselves zero favours with their interactions with existing customers who would potentially stay with them. There will always be haters and absolute idiots online taking a swipe. It’s a shame they seem to think badly of anyone asking them anything.

Being an absolute bellend is always brushed away as "German culture" - I don't get it. Stop making scat porn and start making sick as fuck amp modelling software and hardware. It aint rocket science!

I’ve seen folks saying that kind of thing. I’ve liked fhe majority of German folks I’ve worked with at various companies over the years and it wasn’t my experience of the people.

 

[paisleywookiee]

Where's @OneEng dropping his golf course/prom/EE knowledge, if he's banned from the Kemper forums?!

 

[blandified]

This is purely anecdotal.

I had one of my Kemper Stages go bad--some DSP circuit card or something. For reference, I've had 2 for about 6 years. It was (semi-recently) beyond warranty but after talking to Kemper support they said they would cover the repair cost.

I've since swapped to Fractal, but I can't really complain with the level of support I've had from Kemper.

 

[GTR37]

Being an absolute bellend is always brushed away as "German culture" - I don't get it. Stop making scat porn and start making sick as fuck amp modelling software and hardware. It aint rocket science!

Perhaps crapping on others is a “metaphor”

 

[Orvillain]

I’ve seen folks saying that kind of thing. I’ve liked fhe majority of German folks I’ve worked with at various companies over the years and it wasn’t my experience of the people.

I'm English. I'm genetically programmed to take the piss out of the Germans. And the French. And the Welsh. And the Scottish. And the Swiss - although those guys sit on poles more than your average porn star.

 

[LP59]

This is purely anecdotal.

I had one of my Kemper Stages go bad--some DSP circuit card or something. For reference, I've had 2 for about 6 years. It was (semi-recently) beyond warranty but after talking to Kemper support they said they would cover the repair cost.

I've since swapped to Fractal, but I can't really complain with the level of support I've had from Kemper.

There is a sharp difference between Kemper support, which is generally good, and Kemper on their forum, which is generally bad.

 

[Mongillo19]

There is a sharp difference between Kemper support, which is generally good, and Kemper on their forum, which is generally bad.

Same could be said for NDSP

 

[Deleted member 3656]

What did he do?

I don't know, man. God knows. Probably derailing? Lately they seem to be super vigilant about what they perceive to be derailing.

Where's @OneEng dropping his golf course/prom/EE knowledge, if he's banned from the Kemper forums?!

I assume it's a temporary ban, so he'll be back there probably, kidding aside.

Personally I like TGF forum a lot more than company-specific forums. It's less cult-like, fun and I find people respectful towards me.

There's only nothing to talk about because they ignore forum posts. Christoph could easily just reply on the forum himself and stop the noise or have one of the moderators provide an update. Their culture is toxic and I can see why people would abandon Kemper altogether.

I can definitely understand leaving Kemper too, if one pays attention to the forum stuff, and that influences them.

 

[Jarick]

Slightly off topic post but hopefully that won’t kill me off here; I’ve just had had a one week ban from the Kemper forum and a post deleted. First time for me in over 12 years of posting there.

My crime? A guy posted in the Mk2 discussion thread over there that he thought Kemper were holding off releasing mk2 to coincide with the stadium release. Which is an interesting theory that imo makes no sense. He also said the Stadium would have profiling technology in December this year and thought that the mk2 profiling would coincide with the L6 clone tech, release wise. I know Kemper is often late but I thought I’d do my bit to correct the record.

I replied and said that, although Stadium is due out before Christmas, the Proxy clone tech is not out until an unspecified date in 2026. With that in mind, if profiling / cloning is important to you then you’ll be waiting for an unspecified date next year if you go that way. That’s from the official stuff that’s out in the wild from Eric who is always forthcoming with the info he’s able to share.

So they deleted a bunch of posts which were ‘off topic’ (I’m unclear how many) plus I was banned for an off topic post where I corrected a mistruth or two from another user that was *in the favour of the company who owns the forum*…….

Well you're welcome here that's for sure.

It's too bad the Kemper forum is so poorly run. There's not much love for Kemper on most forums nowadays and having the one place people can get excited about it constantly deleting posts and banning people is just plain dumb.

 

[Chocol8]

I find people respectful towards me.

That's just an oversight on our part!

 

[GTR37]

Same could be said for NDSP

I would not even call it a forum every 6 months and NDSP rep might pop in

 

[Mongillo19]

I would not even call it a forum every 6 months and NDSP rep might pop in

I view their forum as the discord, unfortunately

 

[Gary_W]

Well you're welcome here that's for sure.

It's too bad the Kemper forum is so poorly run. There's not much love for Kemper on most forums nowadays and having the one place people can get excited about it constantly deleting posts and banning people is just plain dumb.

Thank you - I’ve felt welcome :)

Most of my posts here have been on the Helix Stadium thread purely because I’ve got a deposit down so I should (fingers crossed) get one when they land. The difference it makes being able to post genuine product related questions on a forum and have them answered is huge. That is, questions answered by someone *from the company* and then engaging in discussions around the official response and potentially going off on tangents. I don’t know if the mods here have to get rid of many posts or reign people in but genuinely that thread has lots of relevant information plus some funny stuff and no serious idiot behaviour that I’ve seen. I will take that. I’ve had more questions directly answers by a Line 6 employee here in two months of posting than I’ve ever had in 12 years on the official Kemper forum. Of course, it’s not just the comms sending me to getting a Stadium but being confident that I know what it does from the horse’s mouth is important to me and in stark contrast to what I’ve become used to.

I sell tech products for a living these days, I was originally an engineer and I’ve been involved with aspects of product management / internal product tweaks / customer training / applications support etc. I 100% get that you can’t always tell the customer what they want to know right now and that some customers can be unrealistic in their expectations with this. The majority will accept ‘I’m really sorry, I can’t talk about that right now but you’ll love it’. Ignoring people and going out of your way to appear difficult is not a great idea IMO. Of course, if the mk2 turns out to be world beating in terms of tonal quality there will be lots of happy customers. But the old statement about ‘build a better mousetrap and the world will beat a path to your door’ just isn’t true. Sure, some people will find your mousetrap and buy it. Most people will buy the second-best mousetrap from the guy that is shouting ‘come buy my lovely mousetrap’. How you present yourself matters. If it didn’t, there would be no need for websites, marketing or anything else.

I have no doubt that the people working there are lovely folks and I want them to succeed. Competition and choice is good for us all as paying customers as all the products get better……. Kemper being alive and well will keep Line 6 wanting to beat them - it’s how it goes. So the fact that I told Kemper on their own forum a couple of weeks ago that *their own website* still said ‘expected Summer’ for the mk2 profiling despite it no longer being Summer wasn’t a great look. The fact that it’s 10th October and that’s what it still says on the product page for Mk2 is off the charts communication stupidity of the highest order. This is not helping them. You could argue that most people don’t care and you’d probably be right but if this turns just one person off and it’s avoidable? Don’t do it when it’s so easy to fix. That’s what frustrates me - it’s a decent product still for many people - please, for the love of all that is holy, realise that how you present yourself makes a difference to a lot of people and sort out the simple things like updating a website and not being grumpy on your own forum

 

[Deleted member 3656]

The fact that it’s 10th October and that’s what it still says on the product page for Mk2 is off the charts communication stupidity of the highest order.

Just checked. They surely aren't doing themselves any favors. Would it be too much to update the site?