The NDSP Nano Cortex…

[paisleywookiee]

Nano Cortex currently has a pretty bad bug. You can capture on it, but you can’t back it up to the cloud or share it.

View attachment 53387

It just sits there and clocks on this screen for any captures made on the device. If you download a capture, no problem, but if you make one, it has a bug right now stopping you from editing or uploading your capture.

That’s not a bug, it’s a feature. They don’t want anyone else stealing your sweet, sweet tones!!

Did you try it on your iPad?

 

[Desertdweller]

That’s not a bug, it’s a feature. They don’t want anyone else stealing your sweet, sweet tones!!

Did you try it on your iPad?

Tried both Apple and Android, same issue, yeah

 

[paisleywookiee]

Tried both Apple and Android, same issue, yeah

Shit, can’t blame Android like I usually do…..

 

[Los-D]

Nano Cortex currently has a pretty bad bug. You can capture on it, but you can’t back it up to the cloud or share it.

View attachment 53387

It just sits there and clocks on this screen for any captures made on the device. If you download a capture, no problem, but if you make one, it has a bug right now stopping you from editing or uploading your capture.

I picked one up, did some awesome captures with it, its a wonderful little device, but this error is an issue. Checking their support forum its been going on for a while even with the newest firmware. Hopefully they solve it soon.

Was gonna make a “SOON” NDSP joke but probably shouldn’t pile on you. Hopefully they fix this quickly

 

[Desertdweller]

Was gonna make a “SOON” NDSP joke but probably shouldn’t pile on you. Hopefully they fix this quickly

Ha that’s good! I love the device, but yeah it’s super-annoying to not have a core feature available.

 

[jellodog]

Nano Cortex currently has a pretty bad bug. You can capture on it, but you can’t back it up to the cloud or share it.

View attachment 53387

It just sits there and clocks on this screen for any captures made on the device. If you download a capture, no problem, but if you make one, it has a bug right now stopping you from editing or uploading your capture.

I picked one up, did some awesome captures with it, its a wonderful little device, but this error is an issue. Checking their support forum its been going on for a while even with the newest firmware. Hopefully they solve it soon.

That doesn't happen on my Nano Cortex. So I'm wondering if your firmware on the hardware itself is corrupted


I don't know if it's possible to reinstall the latest firmware, but I wonder if it's worth attempting a factory reset? You'll lose all your data of course, but if you think the NC is unusable in its current state, then it might be worth doing anyway.

Another possibility is that the Cortex Cloud app, or its data on your phone is corrupted in some way, so you could try deleting and reinstalling that first (before wiping the hardware).

 

[Desertdweller]

That doesn't happen on my Nano Cortex. So I'm wondering if your firmware on the hardware itself is corrupted


I don't know if it's possible to reinstall the latest firmware, but I wonder if it's worth attempting a factory reset? You'll lose all your data of course, but if you think the NC is unusable in its current state, then it might be worth doing anyway.

Another possibility is that the Cortex Cloud app, or its data on your phone is corrupted in some way, so you could try deleting and reinstalling that first (before wiping the hardware).

I appreciate the response, and I might try it. Have you tried making a new capture in the last month on the new firmware, by chance?

I'm not the only one having this happen, as I've seen posts on FB and the Neural support forum like this:

And it seems Neural is aware of the issue:

So maybe, but I just bought it the other day, it immediately updated the firmware when I ran Cortex cloud, and everything else is running fine. I might try to factory reset, but I doubt it will rollback firmware.

Here's the link to the discussion on the Neural forum:

Nano captures not allowing me to see any data or make them public

My friend and I recently got each got a nano cortex to share captures and possibly gig in the future. So far the unit has been rock solid. Today however, we’ve both ran into an issue when capturing that any capture we made today will not allow us to make it public. Previous captures load fine...

unity.neuraldsp.com

 

[Desertdweller]

Yay they fixed it!

Cortex Cloud 2.7.1 is now available

Cortex Cloud 2.7.1 is now available for iOS and Android. You can download the update via the App Store or Google Play.

neuraldsp.com

I was able to test it, and I was able to upload/backup the few captures I’ve made so far. This is an incredible bang-for-your-buck device now.

 

[Sedaxel]

Sadly, they don´t seem to care about offline functionality of the app. Without it, the NC is unable to edit parameters. I had a gig in a castle in a mountain, for 600 people audience, and I was totally unable to edit parameters during the sound check because there was no 4G/5G signal at all. Since the app requires internet to work, it was just imposible to pair the NC with the app. NDSP doesn´t say a word about it... but it makes the unit very risky for proffesional use.

 

[laxu]

Sadly, they don´t seem to care about offline functionality of the app. Without it, the NC is unable to edit parameters. I had a gig in a castle in a mountain, for 600 people audience, and I was totally unable to edit parameters during the sound check because there was no 4G/5G signal at all. Since the app requires internet to work, it was just imposible to pair the NC with the app. NDSP doesn´t say a word about it... but it makes the unit very risky for proffesional use.

Doesn't the app work over BT? Why does it require an internet connection? I guess it also doesn't support connecting USB-C to your phone, right?

Not surprised at all because a lot of companies these days seem to just expect an online connection to be available at all times.

 

[Sedaxel]

Doesn't the app work over BT? Why does it require an internet connection? I guess it also doesn't support connecting USB-C to your phone, right?

Not surprised at all because a lot of companies these days seem to just expect an online connection to be available at all times.

Nope.

Internet required.

Yeah, I know it´s absurd... even ridiculous. You cannot edit parameters without internet. No USB-C editor, no offline editor. You need the Cortex Cloud app with connection... otherwise, the app doesn´t even start.

The situation is even more critical if you live in Spain. Aparently, football tv stupid businesmen fat cats have blocked a lot of servers because of piracy. They rule this country and can freely cause a blackout in internet services as they wish. And yeah, the server used by NDSP is one of those that are blocked when there´s any football tv boradcast... so, in weekends, you can´t pair the NC to edit anything (unless you use an VPN).

NDSP knows this (a lot of users are complaining), but they say nothing. It seems they don´t want to hear a word about it. For any obscure reason, they want you connected.

I´m in love with the unit. It sounds terrific, it´s the easiest and fastest capturing device out there, it´s free from input gain calibrating issues thanks to built-in capturing, it has all the effects I need for my use cases and the build quality and size are superb. But this "online required" nonsense is the most stupid strategy decissión I´ve known of.

 

[laxu]

Yeah, I know it´s absurd... even ridiculous. You cannot edit parameters without internet. No USB-C editor, no offline editor. You need the Cortex Cloud app with connection... otherwise, the app doesn´t even start.

Looking at what Google Play Store says about the app permissions, the only reasons for the internet connection seem to be access to the cloud data and analytics collection. Neither of these seem in any way required for offline usage.

Now analytics don't have to be malicious, so I fully expect incompetence is the main reason.

The situation is even more critical if you live in Spain. Aparently, football tv stupid businesmen fat cats have blocked a lot of servers because of piracy. They rule this country and can freely cause a blackout in internet services as they wish. And yeah, the server used by NDSP is one of those that are blocked when there´s any football tv boradcast... so, in weekends, you can´t pair the NC to edit anything (unless you use an VPN).

Man that's wild! How is that not illegal? Or maybe it is and it's just "the way it is" everyday corruption.

NDSP knows this (a lot of users are complaining), but they say nothing. It seems they don´t want to hear a word about it. For any obscure reason, they want you connected.

I fully expect they just built it so that internet login is always done and there's no "Did the user log in for the past X days? If yes, all good" path to bypass it for offline usage. It doesn't seem like an issue that would be super difficult to solve either.

I feel like the end user really has to vet their hardware and software solutions harder than they should these days due to issues like this.

 

[Los-D]

Nope.

Internnet required.

Yeah, I know it´s absurd... even ridiculous. You cannot edit parameters without internet. No USB-C editor, no offline editor. You need the Cortex Cloud app with connection... otherwise, the app doesn´t even start.

The situation is even more critical if you live in Spain. Aparently, football tv stupid businesmen fat cats have blocked a lot of servers because of piracy. They rule this country and can freely cause a blackout in internet services as they wish. And yeah, the server used by NDSP is one of those that are blocked when there´s any football tv boradcast... so, in weekends, you can´t pair the NC to edit anything (unless you use an VPN).

NDSP knows this (a lot of users are complaining), but they say nothing. It seems they don´t want to hear a word about it. For any obscure reason, they want you connected.

I´m in love with the unit. It sounds terrific, it´s the easiest and fastest capturing device out there, it´s free from input gain calibrating issues thanks to built-in capturing, it has all the effects I need for my use cases and the build quality and size are superb. But this "online required" nonsense is the most stupid strategy decissión I´ve known of.

Holy shit. I was going to make a “there is always signal in the bedroom” + Michael Scott joke, but it’s on the freaking server side?! Mon-Fri only for edits during football season?

 

[JiveTurkey]

So the one device they have that isn't associated with the complete crapshow that is their company and they go ahead and bork it as well. So dfumb.

 

[Lysander]

Sadly, they don´t seem to care about offline functionality of the app. Without it, the NC is unable to edit parameters.

If the NC had any kind of editing support without phones, let alone an internet connection, i'd already own two.

But yeah, why the fuck does it need internet tether for editing parameters is beyond me.

 

[Sedaxel]

Holy shit. I was going to make a “there is always signal in the bedroom” + Michael Scott joke, but it’s on the freaking server side?! Mon-Fri only for edits during football season?

More or less, yeah. That´s the situation. Funny, isn´t it?

 

[Sedaxel]

If the NC had any kind of editing support without phones, let alone an internet connection, i'd already own two.

But yeah, why the fuck does it need internet tether for editing parameters is beyond me.

There´s no explanation at all. Absurd. Nonsense in its max expression.

 

[Sedaxel]

Looking at what Google Play Store says about the app permissions, the only reasons for the internet connection seem to be access to the cloud data and analytics collection. Neither of these seem in any way required for offline usage.

Now analytics don't have to be malicious, so I fully expect incompetence is the main reason.

Of course, there´s no technical reason for this nonsense.

Man that's wild! How is that not illegal? Or maybe it is and it's just "the way it is" everyday corruption.

Absolutely. This has to be illegal. I can´t think of a reason why it wouldn´t.

I fully expect they just built it so that internet login is always done and there's no "Did the user log in for the past X days? If yes, all good" path to bypass it for offline usage. It doesn't seem like an issue that would be super difficult to solve either.

I feel like the end user really has to vet their hardware and software solutions harder than they should these days due to issues like this.

I´m starting to think the same. Even when I love the unit like I do.

 

[laxu]

So the one device they have that isn't associated with the complete crapshow that is their company and they go ahead and bork it as well. So dfumb.

On top they don't even offer a computer editor as alternative for some reason. It's a weird dichotomy where QC is afaik computer editor only, and NC is mobile editor only.