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Jens Kruse got back to me very quickly, which I genuinely appreciate. Unfortunately, he has no database of serial numbers of the amps he's worked on. :facepalm And since I bought from a dealer, I don't have the previous owner's name. Nor do I expect that dealer to provide that name. :facepalm:facepalm:facepalm

Meanwhile, said dealer is a 6 hour drive away, and I think they only offer store credit on returns. :facepalm

Love the amp, and yet... here comes that sinking feeling.
This really sucks, but if the amp was modded and not disclosed, that might actually give you a leg to stand on. I’ve also heard and experienced nothing but great, empathetic service from the folks at Atomic.

Probably at least worth a call.
 
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This really sucks, but if the amp was modded and not disclosed in the listing, that might actually give you a leg to stand on. I’ve also heard and experienced nothing but great, empathetic service from the folks at Atomic.

Probably at least worth a call.
I was thinking the same thing. They may not have known either, but they should have known and disclosed it. It’s just good business to take care of you in this situation.
 
@EOengineer, @Genghis, @newholland - I couldn't agree more. If anything, the staff there are so cool that I hate being the uncool cat dragging something back in for a refund.

I never saw the online listing, so I'm not sure about that. I just saw the amp in store and purchased... a little too hastily, perhaps.

I doubt they noticed the mod stickers, and I doubt the person who brought it in said anything about it. It spooks me more than a little that the previous owner may have sold the amp because they regretted the mods.
 
@EOengineer, @Genghis, @newholland - I couldn't agree more. If anything, the staff there are so cool that I hate being the uncool cat dragging something back in for a refund.

I never saw the online listing, so I'm not sure about that. I just saw the amp in store and purchased... a little too hastily, perhaps.

I doubt they noticed the mod stickers, and I doubt the person who brought it in said anything about it. It spooks me more than a little that the previous owner may have sold the amp because they regretted the mods.
One possible outcome where everyone wins…you may be able to get enough back from Atomic to cover MOST of a trip to Mesa for a check up and restoration of the original circuit. A factory serviced V is a nice place to land.
 
One possible outcome where everyone wins…you may be able to get enough back from Atomic to cover MOST of a trip to Mesa for a check up and restoration of the original circuit. A factory serviced V is a nice place to land.
That is an excellent point of reference in trying to arrive at a fair price. Thanks.
 
This is ringing a bell now.

I bought a Multi-Watt Dual Rec. off of Reverb (the Blackout one that I have now) that had the Kruse Variac mod, even had the Kruse metal plate on the front. I knew the amp was modded and thought, what the hell, maybe the Variac thing would be nice to have. It replaces the Standby Switch with a "Variac" potentiometer and does whatever modification is involved in making that work.

The amp was making that same, or similar artifact sound at the tail end of the notes when I got it. It did this all the time, on all settings, on all Variac positions and not just in a specific scenario, Bright Switch on, etc. I had never owned a Multi-Watt or any Recto for that matter so I didn't know what to expect but I know it wasn't supposed to sound like that.

When I looked inside the amp at the circuit board, I could see that some kind of modification had been done, and I don't know jack shit about electronics or amp modding or anything. I can bias my own amps but that's all I know. I was simply just tracing the wiring from the "Variac" pot and seeing how things were connected. I opened a support case with Mesa Boogie, sent them some audio recordings of the sound and some pictures and they said they could not help me with it.

I contacted Jens Kruse, explained the situation to him and he said that if I shipped the amp back to him he would reverse the mod. I shipped it to him, he reversed the mod, shipped it back to me and it's worked perfectly ever since. I don't remember if he charged me to reverse the mod but I did pay shipping both ways.

May be worth a shot if the modification is reversible.
 
This is ringing a bell now.

I bought a Multi-Watt Dual Rec. off of Reverb (the Blackout one that I have now) that had the Kruse Variac mod, even had the Kruse metal plate on the front. I knew the amp was modded and thought, what the hell, maybe the Variac thing would be nice to have. It replaces the Standby Switch with a "Variac" potentiometer and does whatever modification is involved in making that work.

The amp was making that same, or similar artifact sound at the tail end of the notes when I got it. It did this all the time, on all settings, on all Variac positions and not just in a specific scenario, Bright Switch on, etc. I had never owned a Multi-Watt or any Recto for that matter so I didn't know what to expect but I know it wasn't supposed to sound like that.

When I looked inside the amp at the circuit board, I could see that some kind of modification had been done, and I don't know jack shit about electronics or amp modding or anything. I can bias my own amps but that's all I know. I was simply just tracing the wiring from the "Variac" pot and seeing how things were connected. I opened a support case with Mesa Boogie, sent them some audio recordings of the sound and some pictures and they said they could not help me with it.

I contacted Jens Kruse, explained the situation to him and he said that if I shipped the amp back to him he would reverse the mod. I shipped it to him, he reversed the mod, shipped it back to me and it's worked perfectly ever since. I don't remember if he charged me to reverse the mod but I did pay shipping both ways.

May be worth a shot if the modification is reversible.
Ugh. Hearing that Mesa didn't want to help is not uplifting. :oops:

You know what really pisses me off about all of this? I'm not playing guitar right now. I've spent the day swapping tubes around and tapping on them with a drumstick and generally feeling like a moron. And it sounds like this is going to be my new hobby for a while.

Anyway, I appreciate your recounting this story. One more data point...
 
Fuck me I’m 6 pages behind on my favorite thread here. Note to self, go back to page 73 spawn

Anyway just chiming in to the fact that after months I’ve addressed my chronic procrastination and should be dropping off my dead mark III with tech tomorrow


Once that’s resolved maybe I’ll tackle my intermittent V problem

All good because in the meantime I have my IV and crab clone


And the badlander that comes to most gigs anyways lol
 
Mesa support used to be great too, may still be. Calling them might be worthwhile.
Yes. When I last contacted Mesa support (approx 6 months ago), an amp tech returned my call in less than 48 hours, and continued our tech exchange back and forth via email over the next several days.

The only thing different from my pre-Gibson experience is dealing with a "call center" to initiate the support ticket.

The techs are 100% Mesa and very helpful.
 
Yes. When I last contacted Mesa support (approx 6 months ago), an amp tech returned my call in less than 48 hours, and continued our tech exchange back and forth via email over the next several days.

The only thing different from my pre-Gibson experience is dealing with a "call center" to initiate the support ticket.

The techs are 100% Mesa and very helpful.
Thanks for the update. This is great to know they still have fantastic support.
 
Fuck me I’m 6 pages behind on my favorite thread here. Note to self, go back to page 73 spawn

Anyway just chiming in to the fact that after months I’ve addressed my chronic procrastination and should be dropping off my dead mark III with tech tomorrow


Once that’s resolved maybe I’ll tackle my intermittent V problem

All good because in the meantime I have my IV and crab clone


And the badlander that comes to most gigs anyways lol
Good to hear on getting the III back in running shape and glad to see you back around!
 
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