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have you measured and adjusted the sub crossover/phase settings?I have a KRK sub and honestly could never get low end right in my mixes until the slate VSX cans. It’s fun for playback or composition though.
IMO it’s good to measure from the listening position with no sub at all, adjust the monitoring until you get the best sounding/most accurate response possible. From there, you’ll know what your problem areas are and you’d try the sub in different positions in the room and with different settings to address those losses in the low end. Itll totally depend on the room, speakers, and positions of everything but there should be somewhere that helps.
2 subs can compensate for each other, it can be helpful for a more even response around the room and also with stereo imagiming for higher bass notes. Likewise if your time and phase aligning things, it has some advantages.
But IMO, if using it isn’t helping things then it’s worth spending more time positioning and dialling it in. When they’re right they should be fairly invisible and just extend the monitoring naturally, while smoothing out the low end a bit