Unimpressed with the Unbuffer and Morningstar

[djd100]

Well, it’s at least one trim pot.

I’ve adjusted I dunno how many trim pots on various pedals and guitar gadgets, I’ve never owned a specific tool for doing so. I didn’t even know they existed. I think it’d be ideal if this loopswitcher required a specific tool to adjust them it’d state as much in the manual. Maybe a “”HEY! Don’t use the tool that you use on EVERY OTHER TRIM POT! Buy this-“

No, depending on the circuit you can short stuff with a metal screw driver and damage parts with static electricity etc, but who f'in cares, right?

 

[DrewJD82]

No, depending on the circuit you can short stuff with a metal screw driver and damage parts with static electricity etc, but who f'in cares, right?

Does that make it less of a reason to put a warning alongside the trim pot instructions?

 

[metropolis_4]

Seller wrote back saying no problem and apologized for the experience (which I don’t even feel they’re responsible for, so that’s appreciated) and to just initiate a return with Reverb. He said it’d be faster for me to just purchase a new one with the returned funds than it would be for me to wait for them to send it to Morningstar to do the whole return process, which is certainly logical and I have no problems with.

I’m going to give the non-buffered MLR a shot. I also plan on picking up a Big Monk Pompeii, which apparently has a resistor built into the pedal so it’ll play nice…..maybe the guts will fit in a Fuzz Face shell.

Really glad to hear they didn’t give you any trouble! That’s a good seller.

I’ll be curious to hear how the ML5 works for you. I have a hunch that could be the ticket to making this work

 

[DrewJD82]

Really glad to hear they didn’t give you any trouble! That’s a good seller.

I’ll be curious to hear how the ML5 works for you. I have a hunch that could be the ticket to making this work

Me too, after the VP4 experience with Reverb I definitely had some concerns.

 

[DrewJD82]

I initiated the Return (Note- This is now the Request A Refund tab at Reverb, even if it’s just a return/exchange) and the seller made it super easy, sent me a message with all the information and I got a separate email with a return label at no cost to me.

Excellent resolution process so far!

 

[Spaced Out Ace]

Jesus, Morningstar: is it too much to use a full, proper, blue trim pot? Or would the couple extra cents really put you guys out?

 

[DrewJD82]

Box is waiting for Fedex to come grab it, seller sent me the return label already. Hopefully this is all wrapped up and behind me (ha) before the end of the week next week.

 

[Spaced Out Ace]

This maddening endeavor is partially why I am glad I don't like fuzzes of any stripe. The closest I get/will tolerate is a Rat with the distortion pot above noon.

 

[Spaced Out Ace]

Me too, after the VP4 experience with Reverb I definitely had some concerns.

What did that entail?

 

[DrewJD82]

What did that entail?

I never got the carrier acceptance notification, the seller kept saying he gave it to USPS and eventually filed a claim with them, but Reverb essentially dragged me along for 4 weeks making me wait to get my money back until I flipped out and made them clarify if Reverb’s policy was to hold a buyer’s funds for the duration of time a claim is open with USPS when no carrier acceptance was ever sent, because what that essentially allows is someone with nefarious plans to list an item they don’t own, print a shipping label for it and then pretend USPS lost it, while keeping the buyer’s funds indefinitely.

Once I asked for clarification they immediately forced the funds back into my account.

 

[Spaced Out Ace]

I never got the carrier acceptance notification, the seller kept saying he gave it to USPS and eventually filed a claim with them, but Reverb essentially dragged me along for 4 weeks making me wait to get my money back until I flipped out and made them clarify if Reverb’s policy was to hold a buyer’s funds for the duration of time a claim is open with USPS when no carrier acceptance was ever sent, because what that essentially allows is someone with nefarious plans to list an item they don’t own, print a shipping label for it and then pretend USPS lost it, while keeping the buyer’s funds indefinitely.

Once I asked for clarification they immediately forced the funds back into my account.

What a migraine. Was your bank/credit card issuer not able to assist?

 

[DrewJD82]

What a migraine. Was your bank/credit card issuer not able to assist?

They would have stepped in if Reverb didn’t do it, but you generally have to exhaust the first options before going to the bank/credit card.

The frustrating thing about it, outside of not getting the VP4 in general, was that it very much showed that being patient and understanding was a quick road to getting screwed over while someone indefinitely held onto $700. I’ve been in customer service my entire working life, so it takes me quite a bit before I’ll snap at someone working customer service, but in reality I was likely being helped by a bot that’s just programmed to rock the boat as little as possible until someone starts using lots of exclamation and question marks in their replies.

 

[dronerstone]

They would have stepped in if Reverb didn’t do it, but you generally have to exhaust the first options before going to the bank/credit card.

The frustrating thing about it, outside of not getting the VP4 in general, was that it very much showed that being patient and understanding was a quick road to getting screwed over while someone indefinitely held onto $700. I’ve been in customer service my entire working life, so it takes me quite a bit before I’ll snap at someone working customer service, but in reality I was likely being helped by a bot that’s just programmed to rock the boat as little as possible until someone starts using lots of exclamation and question marks in their replies.

Nice read, despite the trouble - I'm also a customer service agent. Started on the phone, but have changed over to emails after a while. Payment isn't top-notch, but it's easily a long-term job if wanted, which has become rare nowadays. And the team is AWESOME.