Mongillo19
Rock Star
- Messages
- 7,461
I've never heard of the footswitches failing for what it's worth.I don't actually know anyone who's had to send theirs off aside from things I've read online. Seems they take care of customers though.
However, I'll tell my story that I've told before on here:
Bought a used QC back in the day. Guy shipped it in a modelo beer box (not a completely sealed box). The QC worked but had some internal rattling going on. NDSP had me ship the QC to Finland (they paid for shipping) and sent me back a brand new QC with their fabled "How It's Made" book and face masks (during COVID). I started the support process on a Monday and I had a brand new QC from Finland on Friday.
Best support I've received but I've only ever had to reach out to Fractal. Fractal was helpful but they definitely charge a good amount of money to fix things.