I know. And I welcome it every bit after being f***ed right up the arse by NI quite some times already. Sure, lots of it has to do with me being enough of an idiot to use a Mac, but still, other vendors have their support duties in check much, much better, whereas NI is abandoning soft- and hardware all the time.
Machine MkI, Kore Kontrol, Rig Kontrol Mk2 - all of them gathering dust somewhere in the basement.
Add to this the almost countless plugins they have simply kicked out for no apparent reason.
And add to this that even the still supported plugins sometimes are kinda denying human evolution. As mentioned already, their "upgrade" from Battery 3 to 4 has simply been shockingly bad. The latest version of Reaktor is a shame, too, at least unter macOS/silicon.
And add to this that some of their core developers have already been leaving the sinking ship.
Still, some of their plugins remain immensely useful and for a freebie, this very Komplet Select package is tough to beat.