The NDSP Nano Cortex…

[paisleywookiee]

Nano Cortex currently has a pretty bad bug. You can capture on it, but you can’t back it up to the cloud or share it.

View attachment 53387

It just sits there and clocks on this screen for any captures made on the device. If you download a capture, no problem, but if you make one, it has a bug right now stopping you from editing or uploading your capture.

That’s not a bug, it’s a feature. They don’t want anyone else stealing your sweet, sweet tones!!

Did you try it on your iPad?

 

[Desertdweller]

That’s not a bug, it’s a feature. They don’t want anyone else stealing your sweet, sweet tones!!

Did you try it on your iPad?

Tried both Apple and Android, same issue, yeah

 

[paisleywookiee]

Tried both Apple and Android, same issue, yeah

Shit, can’t blame Android like I usually do…..

 

[Los-D]

Nano Cortex currently has a pretty bad bug. You can capture on it, but you can’t back it up to the cloud or share it.

View attachment 53387

It just sits there and clocks on this screen for any captures made on the device. If you download a capture, no problem, but if you make one, it has a bug right now stopping you from editing or uploading your capture.

I picked one up, did some awesome captures with it, its a wonderful little device, but this error is an issue. Checking their support forum its been going on for a while even with the newest firmware. Hopefully they solve it soon.

Was gonna make a “SOON” NDSP joke but probably shouldn’t pile on you. Hopefully they fix this quickly

 

[Desertdweller]

Was gonna make a “SOON” NDSP joke but probably shouldn’t pile on you. Hopefully they fix this quickly

Ha that’s good! I love the device, but yeah it’s super-annoying to not have a core feature available.

 

[jellodog]

Nano Cortex currently has a pretty bad bug. You can capture on it, but you can’t back it up to the cloud or share it.

View attachment 53387

It just sits there and clocks on this screen for any captures made on the device. If you download a capture, no problem, but if you make one, it has a bug right now stopping you from editing or uploading your capture.

I picked one up, did some awesome captures with it, its a wonderful little device, but this error is an issue. Checking their support forum its been going on for a while even with the newest firmware. Hopefully they solve it soon.

That doesn't happen on my Nano Cortex. So I'm wondering if your firmware on the hardware itself is corrupted


I don't know if it's possible to reinstall the latest firmware, but I wonder if it's worth attempting a factory reset? You'll lose all your data of course, but if you think the NC is unusable in its current state, then it might be worth doing anyway.

Another possibility is that the Cortex Cloud app, or its data on your phone is corrupted in some way, so you could try deleting and reinstalling that first (before wiping the hardware).

 

[Desertdweller]

That doesn't happen on my Nano Cortex. So I'm wondering if your firmware on the hardware itself is corrupted


I don't know if it's possible to reinstall the latest firmware, but I wonder if it's worth attempting a factory reset? You'll lose all your data of course, but if you think the NC is unusable in its current state, then it might be worth doing anyway.

Another possibility is that the Cortex Cloud app, or its data on your phone is corrupted in some way, so you could try deleting and reinstalling that first (before wiping the hardware).

I appreciate the response, and I might try it. Have you tried making a new capture in the last month on the new firmware, by chance?

I'm not the only one having this happen, as I've seen posts on FB and the Neural support forum like this:

And it seems Neural is aware of the issue:

So maybe, but I just bought it the other day, it immediately updated the firmware when I ran Cortex cloud, and everything else is running fine. I might try to factory reset, but I doubt it will rollback firmware.

Here's the link to the discussion on the Neural forum:

Nano captures not allowing me to see any data or make them public

My friend and I recently got each got a nano cortex to share captures and possibly gig in the future. So far the unit has been rock solid. Today however, we’ve both ran into an issue when capturing that any capture we made today will not allow us to make it public. Previous captures load fine...

unity.neuraldsp.com