Hey Cliff, I appreciate the reply very much, but please don't take it out on them unless there's strong evidence of incompetence with their work on your end. Especially not around the holidays.I'm going to go throw some chairs around the office tomorrow and make sure this is made right.
I already fired a tech a couple weeks ago for similar incompetence. I don't take this sort of stuff lightly.
The issue before I sent it in was highly intermittent -- it went 4 or 5 days after the first issues without a hiccup, after being powered for many hours. Then the next week, it started to exhibit the issues randomly again, and by the time I sent it in, it had gotten so bad that I wasn't sure it was ever going to boot again. But the morning I sent it back, it booted up completely normally right before I boxed it up! I thought nobody would believe me if I hadn't recorded the videos of it.
Anyway, I'm sure it'll all get worked out. I'm not angry, and I'd hate for someone to lose a job so close the holidays over my FM9. I could totally believe that the issues the tech saw went away completely after the work they did, only to reappear after it was shipped, because I saw essentially the same thing happen when it was still in my hands. :)
Edit: also, I want to add that I doubt the noise I hear of something tiny & loose inside has anything to do with the issues. It's behaving a lot like it did before I sent it in, and it had no loose noises before that. If they re-seated the connectors and had to remove the original glue staking, maybe the noise is just a fleck of that glue that got loose. Not sure -- I'll send it back without touching it and you can see what it is.